Booking Conditions

A non-refundable 25% deposit is required to secure and confirm any booking (for both independent travelers and groups).

The 75% remaining balance must be fully paid at least 30 days prior to arrival in Vietnam. For bookings made within 30 days of arrival, 100% payment is required immediately upon confirmation.

Accurate passport details, flight schedules, and special requests (such as dietary or medical needs) must be submitted upon booking. D Global Travel is not liable for delays, booking failures, or extra costs resulting from incorrect client information.

Payments in foreign currencies will be processed based on the actual selling exchange rate of D Global Travel's partner bank on the transaction date.

The client is solely responsible for all bank transfer fees, credit card merchant charges, and international transaction fees. The net invoiced amount must be received by us in full.

More than 60 days prior to arrival: the 25% non-refundable deposit is retained.

Between 60 to 30 days prior to arrival: 50% of the total journey value is charged as a cancellation fee.

Within 30 days of arrival: 100% of the total journey value is retained (entirely non-refundable).

Reductions in guest or room counts made within 30 days of arrival are treated as partial cancellations and are subject to a 100% cancellation fee for those specific slots. The client remains liable for the original booked value if third-party vendors do not issue refunds.

Increases in guest or room counts are subject to real-time availability and prevailing market rates at the time of the request.

We accommodate reasonable itinerary modifications at no charge only where third-party partner terms allow.

Any surcharges, penalties, or price differences imposed by suppliers (hotels, transport, restaurants, golf courses) due to client-requested changes will be 100% covered by the client, plus any applicable curator or re-design fees.

Specific payment, booking, and cancellation terms of premium third-party suppliers (such as luxury properties, private yacht charters, or exclusive venues) supersede our standard policy if they are more restrictive. Clients are fully bound by these supplier-specific terms.

No-shows, late arrivals, or early departures are entirely non-refundable.

No refunds, credits, or substitutions will be issued for any unused portions of the journey, including pre-booked activities, accommodation, private transport, or dining reservations.

In events beyond reasonable control (natural disasters, pandemics, war, government restrictions, or major airline flight cancellations), we will assist in rescheduling your journey without administrative penalty.

Any cash refunds under Force Majeure are strictly subject to and limited by what our third-party partners and suppliers return to us.

All approved refunds will be issued in the original payment currency.

All transaction costs, bank transfer fees, credit card charges, and losses due to foreign exchange fluctuations will be deducted directly from the refundable amount. D Global Travel is not liable for currency valuation differences at the time of refund.